Q.: How long will repair take?
A.: Repairs usually take maximum of 2 hours, any longer and will be notified before commencement
Q.: When remote connecting, will I have to monitor work? A.: No you can go about your daily business and leave us to maintain your system, we will also show you time taken.
Q.:Are you available 24/7
A.: You can email us 24/7, however we are only available to speak to between 09:30 and 19:30 GMT seven days a week.
Faqs
Q.: Do I need to be online to be supported remotely?
A.: Yes, you do need to have connection to internet to qualify for remote maintenance support. Unless it is a hardware/software installation, or troubleshoot.
Q.:How long before I get a response or reply to my communications?
A.:Usually we aim to respond within 24 hours.
Q.:What areas do you cover?
A.: For callout techs to visit you we cover most of the UK, and for remote support we cover worldwide.
Q.:What forms of payment do you accept?
A.: For call outs our techs accept cash or cheques although this is to their discretion. Cheques to be made out to the technician. For remote support we accept most major credit cards through either paypal or google checkout.
Q.:How many times can I receive support once signed up?
A.: For remote support you can be supported 1hr per month, any additional requests will incur charges.
Q.:What does remote support cover?
A.: Remote support covers maintenance: (speeding up pc, cleaning files, optimizing) installations: (software and hardware) troubleshooting: (error codes, pc freezing, software crashing, recovering files, peripherals not operating etc)
Q.:What is your experience?
A.: We have worked with Dell, Mesh, Orderwork, PCIQ, PC Homehelp, Microsoft, Apple, HP, IBM, just to name a few and our remote support has been CriminalRecordBeureau checked.
Q.:What is your turnaround time for laptop repairs?
A.: Our usual turnaround time is 48 – 72 hours for laptop hardware repairs and parts replacements.